---
title: "AI Agents for NDR and Failed Delivery Recovery | Ringg AI"
description: "Contact customers after failed delivery, confirm the reason and next action, and send reattempt instructions to your logistics workflow with Ringg AI."
canonical_url: "https://www.ringg.ai/use-cases/failed-delivery-recovery"
---

1.  [Home](https://www.ringg.ai/)
2.  [Use cases](https://www.ringg.ai/use-cases)
3.  AI failed delivery recovery

# AI NDR recovery calls for failed delivery reattempts

A failed delivery needs a specific next action while the shipment is still recoverable. Ringg can call the customer, learn what prevented delivery, confirm whether they want a reattempt, and pass usable instructions to the delivery team.

## What is NDR and failed delivery recovery?

An NDR, or non delivery report, records a failed delivery attempt. An AI NDR recovery agent follows up on that event, confirms customer intent and the failure reason, and submits the permitted next step to the carrier or operations system. The goal is an accepted reattempt or a clear disposition, not merely a completed call.

## How Ringg drives NDR recovery for Ekart

![Ekart header](https://images.prismic.io/ringg-ai/54SXxzh1u4QDcUJJ_image-13-.png?auto=format,compress)

Monthly calls, NDR and leads 100,000+

Coverage across India 75%

Languages 5+

[Read case study](https://www.ringg.ai/case-studies/ekart)

## Benefits of AI failed delivery recovery

AI failed delivery recovery contacts customers while a parcel can still be reattempted and captures actionable details.

### Act while a parcel is recoverable

Trigger follow up from a failed attempt event before the return process advances.

### Collect the real reason

Separate unavailable customer, wrong address, access issue, refused order, and payment concern.

### Give delivery teams instructions

Send a structured, verified next action to the system that controls reattempts.

## How AI NDR recovery works

Ringg checks the failed-delivery event, confirms intent, collects reattempt details, and syncs with the carrier.

### Trigger after a failed delivery

Receive an eligible NDR event and check shipment status, customer contact rules, and time window.

### Confirm delivery intent

Ask if the customer still wants the parcel and verify the reason delivery failed.

### Capture reattempt details

Capture a preferred reattempt window or approved instruction, with exact address changes handled through the carrier workflow.

### Sync with the carrier

Submit the disposition and confirm whether a reattempt was accepted; route unresolved cases to operations.

## Where AI NDR recovery fits

Use NDR recovery calls for unavailable customers, address issues, COD concerns, refusals, and handoffs.

### Customer unavailable

Confirm a better time for the next attempt.

### Address or access issue

Capture a precise note and route any formal address change.

### COD concern

Confirm payment readiness or the approved next step.

### Customer refusal

Record the reason and prevent an unnecessary reattempt.

### Multilingual follow up

Contact customers in supported languages for the workflow.

### Operations handoff

Send unresolved cases with the call summary and shipment context.

## Built for reliable AI NDR recovery

Control reattempt promises, operations handoff, recovery measurement, and rollout.

### Carrier-confirmed reattempts

Submit approved instructions to the carrier and promise a reattempt only after acceptance. Stop calls for delivered, returned, or declined parcels.

### Operations handoff

Route address exceptions, cash-on-delivery questions, refusals, and unresolved carrier responses to the appropriate team.

### Failed-delivery outcomes

Track eligible NDRs, customers reached, accepted reattempts, later deliveries, returns to origin, and complaints by carrier and failure reason.

### Pilot and rollout

Start with one carrier and a few failure codes. Test duplicate events, wrong addresses, refusals, returned parcels, and confirmation in the carrier system.

## Industry leading tech, built for the world

### Fine-tuned models

Tuned with industry context for the best performance and responses.

### Fastest responses

Low latency that keeps agents sounding natural.

### 20+ languages

Sound local, in every part of the world. Switch languages on the fly.

### Complex is simple

Build a production-ready agent within minutes of sharing call recordings.

### Enterprise integrations

Connect the CRM, telephony and tools already in use.

### Built-in analytics

See where conversations convert and where they drop.

## One intelligent layer to orchestrate all your apps.

![Google Sheets](https://cdn.brandfetch.io/id6O2oGzv-/theme/dark/idKa2XnbFY.svg?c=1bxid64Mup7aczewSAYMX&t=1779346308528)

### Google Sheets

Read and update sheets after calls.

![Typeform](https://cdn.brandfetch.io/typeform.com/w/128/h/128/icon?c=1bxid64Mup7aczewSAYMX)

### Typeform

Turn form responses into calls.

![Shopify](https://cdn.brandfetch.io/shopify.com/w/128/h/128/icon?c=1bxid64Mup7aczewSAYMX)

### Shopify

Take and track orders by voice.

![Calendly](https://cdn.brandfetch.io/calendly.com/w/128/h/128/icon?c=1bxid64Mup7aczewSAYMX)

### Calendly

Book and update meetings on call.

![Notion](https://cdn.brandfetch.io/notion.so/w/128/h/128/icon?c=1bxid64Mup7aczewSAYMX)

### Notion

Read and update docs and databases.

![HubSpot](https://cdn.brandfetch.io/hubspot.com/w/128/h/128/icon?c=1bxid64Mup7aczewSAYMX)

### HubSpot

Capture and sync new leads.

## Private by default

No customer data or audio ever leaves your infrastructure. All inference and processing happens under your control.

[Trust centre](https://in.sprinto.com/trust-center/view/f74e3821-e588-44d8-b43d-1b3f91a0a972)

![AICPA SOC 2 certified](https://www.ringg.ai/_next/image?url=https%3A%2F%2Fassets.ringg.ai%2Fimages%2Fcompliance%2Fsoc2.webp&w=256&q=75)![GDPR compliant](https://www.ringg.ai/_next/image?url=https%3A%2F%2Fassets.ringg.ai%2Fimages%2Fcompliance%2Fgdpr.webp&w=256&q=75)![ISO 27001 certified](https://www.ringg.ai/_next/image?url=https%3A%2F%2Fassets.ringg.ai%2Fimages%2Fcompliance%2Fiso27001.webp&w=256&q=75)![HIPAA compliant](https://www.ringg.ai/_next/image?url=https%3A%2F%2Fassets.ringg.ai%2Fimages%2Fcompliance%2Fhipaa.webp&w=256&q=75)

## Pricing

### Flexible usage plan

Perfect for individuals or teams with occasional or low-volume needs.

₹6/connected minute

*   Free analytics
*   Upto 5 concurrent calls
*   100 calls limit on bulk calls
*   Phone number: ₹499 per month

[Buy now](https://www.ringg.ai/pricing)

### Enterprise plan

Designed for enterprises handling over 1 million call minutes monthly.

*   Free analytics
*   Upto 100 concurrent calls
*   10,000 calls limit on bulk call
*   Phone number: ₹499 per month
*   Priority support
*   Custom integrations

[Contact sales](mailto:admin@ringg.ai)

## Frequently asked questions

### How soon after a failed attempt should the agent call?

Call while another delivery attempt is still possible, within your permitted hours and the carrier's deadlines. Ringg checks the latest shipment status before calling.

### Can the agent schedule a delivery reattempt?

Yes, when the carrier accepts reattempt requests. Ringg collects the customer's preference and confirms a reattempt only after the carrier accepts it.

### Can Ringg handle address or access issues?

Yes. Ringg can update address or access details in the connected delivery system and confirm the saved information with the customer.

### What if the parcel is cash on delivery?

Ringg can ask whether the customer still wants a cash-on-delivery parcel and address approved concerns. It does not ask for card details or quote an unapproved price.

### What happens when the customer refuses the order?

Ringg records the refusal and reason, updates your delivery workflow, and stops unnecessary reattempts.

### Can AI NDR calls reduce return to origin?

It can help by confirming delivery intent, collecting address or access details, and requesting another attempt. Track return-to-origin rates to measure the impact on your shipments.

### How is NDR recovery different from order tracking?

Tracking tells a customer where a parcel is. NDR recovery begins when delivery fails and works out whether to retry or record a refusal.

## Other popular use cases

[View all use cases](https://www.ringg.ai/use-cases)

[

### AI customer support

Answer routine questions and hand complex issues to a person with context.

](https://www.ringg.ai/use-cases/ai-customer-support)[

### AI debt collection

Make respectful payment reminder calls, record outcomes, and route sensitive cases.

](https://www.ringg.ai/use-cases/debt-collection)[

### AI outbound sales

Call approved prospects, capture interest, and book meetings or route leads.

](https://www.ringg.ai/use-cases/outbound-sales)

Source: https://www.ringg.ai/use-cases/failed-delivery-recovery