Technical Product Manager

About the role

You'll own the build side of every client account: taking a use-case brief and turning it into a working, tested voice agent. You'll write and iterate on prompts, design conversation flows, QA against real call transcripts, and keep tuning agents after they go live. This is a hands-on, fast-iteration role.

What you'll do

• Take the use-case brief and design the agent's conversation flow
• Write and iterate on prompts for voice/chat agents
• QA outputs by listening to call recordings and reading transcripts
• Build reusable prompt templates/patterns as accounts scale
• Monitor post-live agent performance and proactively push fixes
• Support with technical context on customer calls when needed
• Handle basic integration work, connecting agents to a customer's stack

What we're looking for

• Strong intuition for how language affects conversion - obsessive about how small wording changes shift outcomes
• Experience with prompt engineering / LLM behaviour tuning
• Conversational flow design sense; ideally some voice UX exposure (IVR, voice assistants, or similar)
• Comfortable reading transcripts and debugging why a conversation went wrong
• Fast iterator - can go from brief to a working agent in days, not weeks